Last Updated: 8 October 2026
These Terms of Service govern the use of Ceylon Web Servers' website, hosting services, domain-related services, VPS services, reseller hosting, and any other services provided by us.
By purchasing, accessing, or using our services, you agree to these Terms of Service.
1. Our Services
Ceylon Web Servers may provide services including:
Shared Hosting
Reseller Hosting
VPS Hosting
Domain Registration and Renewal
Business Email Services
Website Hosting
Server Management Services
Related web hosting and infrastructure services
The exact features, resource limits, pricing, and specifications depend on the service plan selected by the customer.
2. Customer Account
Customers are responsible for providing accurate and complete information when creating an account or placing an order.
You are responsible for keeping your account credentials secure.
You must not share account passwords or login details with unauthorised persons.
Any activity performed through your account may be treated as activity authorised by you unless you notify us of unauthorised access.
If you believe your account has been compromised, contact us as soon as possible.
3. Payments
All services must be paid according to the applicable invoice or service plan.
Payments may be accepted through available payment methods, including bank transfer or other payment methods offered by Ceylon Web Servers.
Customers who make payments by bank transfer may be required to send the payment confirmation or payment slip before the service is activated or renewed.
Services may not be activated until payment has been successfully confirmed.
4. Service Renewal
Hosting, VPS, domain, email, and other recurring services must be renewed before their expiry date.
Customers are responsible for ensuring that renewal payments are made on time.
We may send renewal reminders, but customers remain responsible for keeping track of their service expiry dates.
Failure to renew a service may result in:
Suspension
Service interruption
Account termination
Data deletion
Domain expiry
Loss of access to hosted content
5. Late Payments
If payment is not received by the due date, Ceylon Web Servers may suspend or restrict the affected service.
Suspended services may remain unavailable until all outstanding payments are settled.
We are not responsible for losses caused by service suspension due to unpaid invoices.
6. Refunds
Refund eligibility may depend on the type of service purchased.
Certain services, including domain registrations, domain renewals, third-party licences, dedicated resources, or other non-refundable third-party services, may not be eligible for a refund once processed.
Any approved refund may exclude third-party fees, transaction charges, domain fees, setup fees, or other costs that cannot be recovered by Ceylon Web Servers.
Customers should contact us before purchasing if they require clarification regarding refund eligibility.
7. Acceptable Use
Customers must use our services lawfully and responsibly.
You must not use our services for activities including:
Illegal content or activities
Phishing
Malware distribution
Hacking or unauthorised access
Fraud
Spam
Email abuse
Copyright infringement
Distribution of stolen data
Botnets
DDoS attacks
Cryptocurrency-related abuse that negatively affects server performance
Activities intended to damage or disrupt networks, servers, or services
Hosting content that violates applicable laws
Attempts to bypass security controls or resource restrictions
We reserve the right to suspend or terminate services used for prohibited activity.
8. Spam and Email Abuse
Sending unsolicited bulk email, spam, phishing emails, or abusive email through our servers is prohibited.
Customers must ensure that mailing lists and marketing emails comply with applicable laws and reasonable industry practices.
Accounts causing email blacklisting, excessive complaints, or abuse may be suspended.
9. Resource Usage
Shared Hosting and Reseller Hosting operate in shared server environments.
Customers must not use excessive resources in a way that negatively affects other users or server stability.
Excessive resource usage may include:
High CPU usage
Excessive memory usage
Excessive disk activity
Excessive processes
Excessive database usage
Abusive scripts
Continuous background tasks
Resource-intensive applications unsuitable for shared hosting
If a website or application requires more resources, we may recommend upgrading to a higher hosting plan or VPS.
10. VPS Hosting
VPS customers may receive greater control over their server environment.
Customers with root or administrator access are responsible for:
Server configuration
Operating system security
Software installation
Password security
Application security
Firewall configuration
Updates and patches
Data stored on the VPS
Activities performed through the VPS
Unless server management is specifically included in the purchased service, customers are responsible for managing their VPS.
Ceylon Web Servers may suspend a VPS that causes network abuse, security threats, spam, attacks, or other prohibited activity.
11. Reseller Hosting
Reseller customers are responsible for managing their own clients.
Ceylon Web Servers does not automatically become responsible for agreements between a reseller and the reseller's customers.
Resellers are responsible for:
Managing their customer accounts
Providing first-level support to their clients where applicable
Ensuring their customers comply with these Terms
Preventing abuse
Managing their own billing arrangements
Protecting their reseller account credentials
Abuse caused by a reseller's customer may result in suspension of the affected account or reseller service.
12. Domain Services
Domain registration is subject to availability and the rules of the relevant domain registry or registrar.
Submitting payment for a domain does not guarantee registration until the registration process has been successfully completed.
Customers are responsible for providing accurate domain registration information.
Domain names may expire if they are not renewed before the applicable deadline.
Expired domains may become subject to:
Renewal fees
Redemption fees
Recovery fees
Registry restrictions
Deletion
Registration by another party
Ceylon Web Servers cannot guarantee recovery of an expired domain.
13. Backups
We may provide backup services depending on the hosting plan or service.
Backups are provided as an additional protection measure and must not be treated as the customer's only backup.
Customers are responsible for keeping their own independent copies of important data.
We do not guarantee that every backup will always be complete, available, or restorable.
Ceylon Web Servers is not responsible for data loss where a customer has failed to maintain an independent backup.
14. Website and Application Security
Customers are responsible for maintaining the security of websites, plugins, themes, scripts, applications, and software installed under their accounts.
Customers should regularly:
Update software
Update plugins and themes
Use secure passwords
Remove unused software
Monitor suspicious activity
Maintain independent backups
If an account is compromised, we may temporarily suspend it to protect the server, network, customer data, and other users.
15. Malware and Compromised Accounts
If malware, malicious scripts, phishing pages, or compromised files are detected, we may:
Suspend the affected website
Disable affected files
Restrict account access
Request that the customer remove malicious content
Require security updates before restoring service
Customers remain responsible for securing their applications and accounts.
16. Service Availability
We aim to provide reliable hosting services, but no hosting or internet service can be guaranteed to operate without interruption.
Service interruptions may occur due to:
Maintenance
Hardware failures
Software failures
Network problems
Data centre issues
Security incidents
DDoS attacks
Upstream provider problems
Emergency maintenance
Events outside our reasonable control
Unless a specific Service Level Agreement has been provided separately, no particular uptime percentage should be considered guaranteed under these Terms.
17. Maintenance
We may perform scheduled or emergency maintenance when required.
Maintenance may temporarily affect access to websites, servers, email, control panels, or related services.
Where reasonably possible, customers may be informed of significant scheduled maintenance.
Emergency maintenance may be performed without prior notice when necessary to protect service stability or security.
18. Technical Support
Technical support is provided for issues directly related to services supplied by Ceylon Web Servers.
Support may include assistance with:
Hosting account access
Server-related issues
DNS-related issues
Email hosting issues
Control panel access
Service configuration
General hosting-related troubleshooting
Support may not include custom website development, application debugging, third-party software development, plugin repair, coding work, or unrelated technical services unless separately agreed.
19. Third-Party Software
Some services may include or depend on third-party software, licences, control panels, registrars, APIs, or infrastructure providers.
The availability and operation of these services may be affected by the policies and systems of those providers.
Customers may also be required to comply with relevant third-party terms and licences.
20. Suspension of Services
Ceylon Web Servers may suspend services if:
Payment is overdue
The account is involved in abuse
The account creates a security risk
The account causes serious server or network problems
The customer violates these Terms
The customer uses the service for unlawful activity
We receive a valid abuse or legal complaint
Immediate action is necessary to protect our infrastructure or other customers
Where appropriate, we may allow the customer an opportunity to resolve the issue.
Serious abuse may result in immediate suspension.
21. Termination
We may terminate a service or customer account for serious or repeated violations of these Terms.
Customers may also request cancellation of their services.
Cancellation does not automatically cancel outstanding invoices or charges already incurred.
Customers should download or back up their data before cancelling a service.
Data associated with terminated or cancelled services may be permanently deleted.
22. Data After Cancellation or Expiry
When a hosting account, VPS, reseller account, or other service expires or is terminated, related data may eventually be removed from our servers.
We do not guarantee that expired or terminated data can be recovered.
Customers are responsible for obtaining their own backups before the service expires or is cancelled.
23. Abuse Complaints
If we receive an abuse complaint regarding a customer account, we may investigate the issue.
Customers may be required to respond to abuse complaints and take corrective action within a reasonable period.
Serious abuse may result in immediate suspension or termination.
24. Customer Content
Customers retain responsibility for content uploaded, stored, transmitted, or published through their services.
Ceylon Web Servers does not automatically review all customer content.
Customers must ensure that their content does not violate applicable laws, third-party rights, or these Terms.
25. Intellectual Property
Customers must not use our services to distribute content that unlawfully infringes copyrights, trademarks, or other intellectual property rights.
We may investigate valid intellectual property complaints and take appropriate action where required.
26. Limitation of Responsibility
Customers use hosting and online services at their own risk.
To the extent permitted by applicable law, Ceylon Web Servers is not responsible for indirect or consequential losses resulting from:
Website downtime
Data loss
Lost revenue
Lost customers
Search engine ranking changes
Email delivery problems
Security breaches caused by customer software
Expired domains
Customer configuration errors
Third-party service failures
Failure to maintain backups
Events outside our reasonable control
Nothing in these Terms excludes responsibilities that cannot legally be excluded.
27. Indemnification
Customers are responsible for claims, losses, or costs resulting from unlawful or prohibited use of their account or services.
This may include activity performed by persons using the customer's account credentials.
28. Changes to Services
We may update service features, software, infrastructure, control panels, technical configurations, or service packages when reasonably necessary.
Where a significant change materially affects a customer's service, we may provide notice where practical.
29. Pricing Changes
Service prices may change from time to time.
Existing customers may be informed of pricing changes before an affected renewal where reasonably possible.
The price applicable at the time of renewal may differ from the original purchase price.
30. Privacy
Use of our services is also subject to the Ceylon Web Servers Privacy Policy.
Customers should review the Privacy Policy to understand how personal information may be collected, used, stored, and protected.
31. Changes to These Terms
We may update these Terms of Service to reflect changes to our services, policies, infrastructure, business practices, or legal requirements.
The latest version will be published on our website.
Continued use of our services after updated Terms become effective may constitute acceptance of the updated Terms.
32. Governing Requirements
Customers are responsible for complying with applicable laws and regulations relating to their use of our services.
Nothing in these Terms prevents Ceylon Web Servers from complying with valid legal requests or regulatory obligations.
33. Contact Us
If you have questions regarding these Terms of Service, contact us:
Ceylon Web Servers
Website: ceylonwebservers.com
Call / WhatsApp: 070 244 7722
By ordering, accessing, or continuing to use Ceylon Web Servers services, you confirm that you have read, understood, and agreed to these Terms of Service.