Last Updated: 8 October 2026
Ceylon Web Servers respects your privacy and is committed to protecting the personal information you provide when using our website, hosting services, and related services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use Ceylon Web Servers, we may collect information such as:
Your name
Contact number
Billing address
Account and login information
Domain names associated with your account
Hosting service information
Support requests and communications
Payment and transaction information
IP address
Browser and device information
Website usage and server log information
We only collect information that is reasonably required to provide, maintain, secure, and improve our services.
2. How We Use Your Information
We may use your information to:
Create and manage your customer account
Provide shared hosting, reseller hosting, VPS hosting, domain-related services, and other services
Process orders and payments
Provide technical and customer support
Send service-related notifications
Manage invoices, renewals, and account notices
Detect fraud, abuse, spam, or security threats
Maintain the security and performance of our systems
Improve our website and services
Comply with applicable legal or regulatory requirements
We do not sell your personal information to third parties.
3. Payment Information
Payments may be processed through banks, payment gateways, or other third-party payment providers.
Ceylon Web Servers may receive transaction details required to confirm and manage payments. Sensitive payment information handled directly by a payment provider is subject to that provider's own privacy and security policies.
If you make a payment by bank transfer and send us a payment slip, we may retain the payment information necessary for billing and account verification purposes.
4. Hosting and Server Information
As a hosting provider, our systems may automatically collect technical information required to operate and secure our services.
This may include:
IP addresses
Access logs
Error logs
Server activity
Resource usage
Login records
Security events
Email-related server logs
This information may be used for troubleshooting, security monitoring, service management, abuse prevention, and system maintenance.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functions, maintain login sessions, remember preferences, improve performance, and understand how visitors use our website.
You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.
6. Third-Party Services
We may use trusted third-party services to operate parts of our business, including:
Data centres and infrastructure providers
Domain registrars
Payment processors
Backup providers
Email services
Security and monitoring services
Analytics services
These providers may process information only as required to provide their services or as permitted under their own privacy policies and applicable law.
7. Information Security
We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online service, server, or method of electronic storage can be guaranteed to be completely secure. Customers are responsible for maintaining strong passwords and protecting their own account credentials.
8. Customer Website Data
Customers using our hosting services may upload, store, or process information belonging to their own website visitors or customers.
The customer remains responsible for ensuring that the content and data hosted through their account is collected and processed lawfully.
Ceylon Web Servers acts only as the hosting service provider for such customer-controlled data unless otherwise stated.
9. Data Retention
We may retain customer information for as long as:
Your account remains active
It is required to provide services
It is required for billing or accounting purposes
It is necessary to resolve disputes
It is required for security or fraud prevention
It is required by applicable law
When information is no longer reasonably required, we may delete or anonymise it according to our internal procedures and technical capabilities.
10. Backups
Hosting accounts may be included in backup systems depending on the service or hosting plan provided.
Deleted files or account information may remain temporarily within backup systems until those backups are automatically replaced or removed.
Backups should not be considered a permanent archive. Customers are encouraged to maintain their own independent backups of important website data.
11. Your Responsibilities
You are responsible for:
Keeping your account information accurate
Protecting your username and password
Preventing unauthorised access to your hosting account
Maintaining your own website security
Ensuring that information collected through your website complies with applicable privacy requirements
Please contact us immediately if you believe your account has been accessed without authorisation.
12. Your Privacy Rights
Subject to applicable law, you may request to:
Access personal information we hold about you
Correct inaccurate information
Update your account information
Request deletion of certain personal information
Ask questions about how your information is used
Some information may need to be retained for billing, security, legal, fraud prevention, or regulatory purposes.
13. Children's Privacy
Our hosting services are intended for customers who are legally able to enter into service agreements.
We do not knowingly collect personal information from children where parental or guardian consent is legally required.
14. Legal Requests
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to a valid legal request or court order
Protect our systems, customers, or services
Investigate fraud, abuse, security incidents, or prohibited activities
Enforce our Terms of Service or related policies
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, security requirements, or applicable laws.
The latest version will be published on this page with the updated revision date.
We recommend reviewing this page periodically.
16. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, you can contact us using the following details:
Ceylon Web Servers
Website: ceylonwebservers.com
Call / WhatsApp: 070 244 7722
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.